Privacy policy

Flux Battery Hub operates this store from its principal business location in Guangzhou, Guangdong Province, China (“Flux Battery Hub,” “we,” “us,” or “our”).

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit fluxbatteryhub.com, create an account, request a quotation or document, place an order, communicate with us, or otherwise use our services.

Our online store is hosted by Shopify. Shopify processes personal information to provide the ecommerce platform and related services.

Depending on the features enabled and your location, Shopify may also process information under its own privacy terms.

1. Information We Collect

Depending on how you interact with us, we may collect:

  • Contact information, such as name, business or institution, department, email address, telephone number, billing address, and delivery address;

  • Order and procurement information, such as products, specifications, quantities, quotations, purchase orders, transaction history, tax or import details, and requested documents;

  • Payment-related information, such as payment status, billing details, transaction identifiers, and limited payment-method information provided by Shopify or the payment processor. We do not normally receive or store the full payment-card number;

  • Account information, such as login details, saved addresses, and preferences;

  • Communications, including contact-form submissions, emails, WhatsApp messages, support requests, reviews, survey responses, and records of consent;

  • Device and usage information, such as IP address, browser, device type, cookie identifiers, pages viewed, referral source, approximate location, and interactions with the website or advertisements; and

  • Compliance and fraud-prevention information, including information reasonably necessary to verify a transaction, destination, institution, end use, or legal requirement.

2. How We Collect Information

We collect information:

  • Directly from you when you browse, create an account, submit a form, request a quotation, place an order, or contact us;

  • Automatically through cookies, pixels, logs, and similar technologies;

  • From Shopify, payment processors, carriers, analytics and advertising providers, fraud-prevention providers, and other service providers involved in the transaction; and

  • From an employer, institution, purchasing agent, authorized colleague, or publicly available business source where permitted by law.

3. How We Use Information

We use personal information to:

  • Operate, maintain, secure, and improve the website and store;

  • Answer product, specification, documentation, and quotation requests;

  • Verify, accept, process, deliver, and support orders;

  • Provide invoices, tracking, returns, refunds, and after-sales support;

  • Communicate about an account, order, service issue, safety notice, or policy change;

  • Prevent fraud, abuse, unauthorized access, and unlawful transactions;

  • Comply with tax, accounting, customs, sanctions, export, consumer-protection, and other legal obligations;

  • Understand website performance and customer needs; and

  • Send technical notes, product updates, or marketing communications where permitted by law and based on consent or another lawful basis.

You may unsubscribe from promotional email at any time.

Where applicable law requires a legal basis, we process information as necessary to perform a contract or take requested pre-contract steps, comply with law, pursue legitimate business interests that do not override individual rights, protect vital interests, or act on consent.

4. Cookies, Analytics, and Advertising

We and our service providers may use necessary cookies for checkout, account, security, language, region, and site functionality.

With consent where required, we may use analytics or advertising technologies, including services provided by Shopify and Google, to measure traffic, understand website use, evaluate advertising, limit repeated ads, and show more relevant content.

Available cookie and privacy choices depend on location and store configuration.

Where required, a cookie banner or privacy-preferences tool will allow you to accept, reject, or adjust non-essential technologies.

Browser controls can also block or delete cookies, although some site functions may not work correctly.

Where offered, customers may use the store’s data-sharing opt-out page or recognized opt-out preference signal.

Opting out of targeted advertising does not necessarily stop all advertising.

5. When We Disclose Information

We may disclose information only as reasonably necessary to:

  • Shopify and its affiliated services, which host and operate the ecommerce platform;

  • Payment processors, banks, and fraud-prevention providers;

  • Carriers, freight forwarders, customs brokers, warehouses, manufacturers, or suppliers involved in fulfilling a quotation or order;

  • Website hosting, IT, security, analytics, advertising, customer-support, email, document, and professional-service providers;

  • Government, customs, regulators, courts, or law-enforcement bodies when required by law or necessary to protect rights and safety;

  • A purchaser, investor, adviser, or successor in connection with a genuine business transaction, subject to appropriate confidentiality; or

  • Another party when you direct us or provide valid consent.

Service providers are expected to use personal information only for the services they provide or as otherwise permitted by law.

We do not sell personal information for money.

Some privacy laws may define certain advertising-related data sharing as “sale,” “sharing,” or targeted advertising. Where applicable, required opt-out rights will be provided.

6. International Transfers

We operate from China and serve customers internationally.

Shopify and other service providers may process information in countries other than the country where it was collected.

Where required, we use or rely on lawful transfer mechanisms and reasonable contractual or organizational safeguards.

Privacy protections and government-access rules can differ between countries.

7. Data Retention

We retain personal information only as long as reasonably necessary for the purposes described above, including order support, warranties, accounting, tax, customs, fraud prevention, dispute resolution, and legal compliance.

Retention periods depend on the record type, customer relationship, legal requirements, and whether an issue remains open.

We securely delete or de-identify information when it is no longer reasonably required.

8. Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no internet transmission, storage system, or security method is completely secure.

Customers should protect account credentials and contact us promptly if unauthorized account activity is suspected.

9. Your Privacy Rights

Depending on applicable law and your location, you may have rights to request access, correction, deletion, restriction, objection, portability, withdrawal of consent, or information about how personal information is used or disclosed.

You may also have the right to appeal a decision or complain to a privacy regulator.

To make a request, email sales@fluxbatteryhub.com with the subject “Privacy Request.”

Describe the request and the email address or order involved.

We may need to verify identity and authority before responding.

An authorized agent may submit a request where law permits, but we may require proof of authorization.

Withdrawing consent does not affect processing that was lawful before withdrawal.

Some information may be retained where necessary for a transaction, legal obligation, fraud prevention, security, or legal claim.

10. Marketing Choices

Promotional emails include an unsubscribe method where required.

You may also request removal by emailing sales@fluxbatteryhub.com.

Even after opting out of marketing, we may send non-promotional communications about orders, accounts, safety, legal notices, or customer service.

11. Children’s Information

Our products and services are not directed to children, and we do not knowingly collect personal information from children below the age permitted by applicable law.

If you believe a child has provided personal information, contact us so that we can review and delete it where appropriate.

12. Third-Party Links

The website may link to third-party websites or services.

Their privacy and security practices are governed by their own policies.

Review those policies before providing information to them.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in law, store settings, technology, or business practices.

The revised version will be posted with an updated date.

Where required, we will provide additional notice or request consent.

14. Contact and Complaints

The controller or responsible business for this store is:

Flux Battery Hub
Principal business address: Sanyuanli, Baiyun District, Guangzhou, Guangdong Province, China 510000
Email: sales@fluxbatteryhub.com
WhatsApp/Phone: +86 18374939282

Contact us first if you have a privacy concern.

You may also have the right to complain to the privacy or data-protection authority in your country.