Shipping policy
1. Order processing
In-stock products are normally prepared for shipment within 1–3 business days after payment and any required specifications have been confirmed. Business days exclude weekends and public holidays in China.
Customized, cut-to-size, non-standard, made-to-order, or special-sourcing products normally require 5–10 business days, unless a different lead time is shown on the product page or confirmed in writing before payment.
An order containing products with different lead times may be shipped together when all products are ready or, with our approval, in separate shipments. If a material delay occurs, we will contact the customer using the email address provided with the order.
2. Delivery estimates
Estimated transit times begin when the carrier accepts the shipment; they do not include order-processing time, customs inspection, weekends, or public holidays.
- Standard international shipping: normally 6–10 business days after dispatch.
- Expedited shipping: normally 3–5 business days after dispatch where available. Contact us before ordering if expedited delivery is required.
Delivery estimates are not guaranteed dates unless we expressly agree to a guaranteed service in writing. A product-specific or order-specific delivery estimate shown on the product page, at checkout, in an accepted quotation, or in the order confirmation takes priority over the general estimates above. Carrier disruption, customs review, extreme weather, public holidays, security screening, and events outside our reasonable control can extend delivery time.
3. Shipping charges and free-shipping offers
Available services and shipping charges are displayed at checkout or stated in a formal quotation. A free-shipping offer applies only when it is displayed for the customer's order, destination, and products at checkout or is expressly included in a written quotation. Remote-area fees, special handling, dangerous-goods charges, oversized equipment, and restricted destinations may require a separate quotation.
4. Customs, duties, taxes, and DDP shipping
DDP shipping is included for most destinations we serve when that service is available and expressly confirmed. The shipping term for an international order will be shown at checkout, stated in the quotation, or confirmed in the order confirmation.
When an order is expressly confirmed as DDP (Delivered Duty Paid), Flux Battery Hub is responsible for the import-clearance costs, import duties, and import taxes included in the agreed DDP shipment, and for the risk of transporting the goods to the named destination, ready for unloading. The customer remains responsible for providing accurate recipient information and any identification, end-use statement, tax details, or import documents lawfully required from the importer or recipient.
If DDP service is not available for a destination or product, we will disclose the alternative shipping term and any known customer responsibility for duties, taxes, brokerage, permits, or import clearance before accepting payment. We will not describe an order as DDP if import duties or import taxes are expected to be collected from the customer on delivery.
Customers are responsible for confirming that the products can lawfully be imported, possessed, and used at the destination. If a shipment is refused, abandoned, or returned because the customer did not provide required import information, could not lawfully import the products, or refused charges that were disclosed before payment, reasonable return, storage, and carrier costs may be deducted from any available refund to the extent permitted by law.
5. Tracking
When tracking is available, we will send a shipment-confirmation email with the tracking number. Tracking may take up to 24 hours after dispatch to become active. For formal quotations or purchase orders, shipment documents will be provided according to the agreed order terms.
6. Damaged, missing, or incorrect shipments
Please inspect the external packaging and products promptly after delivery.
If an item arrives damaged, defective, materially different from the ordered product, or in the wrong quantity, contact sales@fluxbatteryhub.com promptly—preferably immediately and no later than 7 calendar days after delivery. Include the order number, product name or SKU, a description of the issue, and clear photographs of the product, packaging, shipping label, and any visible damage.
We will review the evidence and, when the issue is confirmed, provide an appropriate solution such as replacement, reshipment, repair support, store credit, or refund. We will pay reasonable return or reshipping costs when the issue was caused by our error or confirmed transit damage.
If tracking shows delivery but the package cannot be located, contact us promptly. We will assist with the carrier investigation. The customer should also check the delivery address, reception desk, laboratory mailroom, neighbors, and any carrier delivery notice. A replacement or refund will be determined after reasonable investigation and in accordance with the carrier's findings and applicable law.
7. Incorrect or incomplete addresses
Customers must provide a complete and accurate delivery address, recipient name, telephone number, email address, and any institution, building, room, tax, or import information required for delivery.
Contact us immediately if an address needs to be corrected. We will try to make the change, but we cannot guarantee changes after processing or dispatch. Additional carrier charges caused by an incorrect address, unsuccessful delivery, or customer-requested redirection may be charged to the customer unless the error was ours.
8. Restricted and special-handling products
Some materials, liquids, powders, chemicals, batteries, or equipment may be restricted by destination, carrier, or transport regulations. Shipping method, packaging, documentation, cost, and lead time may differ from standard estimates. If an order cannot be shipped lawfully or safely, we may cancel the affected item and refund the amount paid for it.
Contact Us
For delivery estimates, DDP availability, expedited shipping, tracking, or an existing shipment, contact:
- Email: sales@fluxbatteryhub.com
- WhatsApp/Phone: +86 183 7493 9282
- Contact page: https://fluxbatteryhub.com/pages/contact-us
For an existing order, include the order number and the email address used at checkout.